Shipping and delivery
Last updated: 29 September 2026
This policy describes the shipping options, prices and delivery terms for orders from the moi product online store, operated by moiproduct, s. r. o.
Delivery area
We currently deliver only to addresses in the Slovak Republic.
Shipping options, prices and estimated delivery times
- Standard shipping: 3–5 business days – €3.99.
- Express shipping: 1–2 business days – €6.99.
Shipping prices include VAT. The available shipping options, current price and estimated delivery time are displayed at checkout before you submit your order. If the information at checkout differs from this page, the checkout information takes precedence.
The stated delivery times are estimates. They begin after we accept the order and receive the applicable payment where advance payment is required. They do not include weekends or public holidays. Delivery may be affected by circumstances outside our reasonable control.
Order processing and dispatch
We process orders and dispatch goods without undue delay. Unless we agree otherwise with you, we will deliver the goods no later than 30 days after the sales contract is concluded. After dispatch, we will send you an email confirmation and, where available, shipment tracking information.
If delivery is delayed or an ordered item becomes unavailable, we will contact you. This does not affect your statutory rights.
Carrier and delivery
Your parcel will be delivered by a carrier available for your order and address. The applicable delivery method will be shown at checkout or in the dispatch confirmation.
Please provide a complete and accurate delivery address, telephone number and email address and give any reasonable cooperation required for delivery. If redelivery is required solely because the information provided was incorrect or the parcel was not accepted, we may charge only reasonable additional costs actually incurred.
Transfer of risk
The risk of accidental loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods, unless applicable law provides otherwise.
Damaged parcels
We recommend checking the condition of the packaging and goods on delivery. If the parcel shows signs of damage, ask the carrier to make a record, take photographs where possible, and contact us as soon as possible at info@moiproduct.com. Failure to discover or report damage upon delivery does not remove your statutory rights relating to defective goods.
Withdrawal and returns
Subject to the statutory conditions, a consumer may withdraw from the contract within 14 days after receiving the goods. Details and the online form are available on the Withdrawal from the contract page. For a withdrawal without giving a reason, the consumer bears the direct cost of returning the goods unless we state otherwise.
Following a valid withdrawal, we will also refund the cost of the least expensive standard delivery method we offered. Any additional amount paid for a more expensive delivery method selected by the customer, such as express shipping, is not refunded. For a valid complaint concerning defective goods, we bear costs to the extent required by law. More information is available on the Complaints and warranty page.
Contact
moiproduct, s. r. o.
Protifašistických bojovníkov 3947/7
080 01 Prešov, Slovakia
Email: info@moiproduct.com
Telephone: +421 917 990 250